The Profit and Loss Account lays out the revenues of the organization, that is, the flow of capital resulting from operations, and constituted by positive and negative components, both ordinary and extraordinary.

Service offered by the bank that allows the customer to access his/her own current account to carry out traditional or routine banking operations by making a call to a toll-free number.The service, operated by a call center, automatically provides information 24/7 by an automated voice system, and other information on demand by an operator.